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Thinking about a 1200G

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Richardl60 View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Richardl60 Quote  Post ReplyReply Direct Link To This Post Posted: 15 Jul 2019 at 10:05am
semi positive outcome john?  Go for another?  There was what appears a good value Origin live on eBay at the moment?

Since PP may seem to recover from technics wonder if you will get a call one day tomorrow return?

Would you like me to email technics back from my earlier email highlighting A Friends unresolved plight?

The Source turntable, Audiomods V micrometer, Dynavector XX2-2, Accession M, Elevator, Leema Antila 2Seco CD player, TDL studio 1.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Graham Slee Quote  Post ReplyReply Direct Link To This Post Posted: 15 Jul 2019 at 10:48am
A lot of these warranties depend on dealers to implement them. The dealer has call on the manufacturer for "free parts" and credits for labour against its product procurement debts. Thus, the manufacturer doesn't have any warranty workshop or staff of its own. In this case Eddies Superfi was closed for being insolvent and so the warranty could not be implemented (that's if they were set up for it). One would have thought Technics (Panasonic) could have redirected your issue to another dealer/agent, but as most are simply (online) supermarkets then they're stumped. Unfortunately discount hunting and discounting work hand in hand to bankrupt dealers/agencies who are/were established to provide customer care. Manufacturers enjoy the cash but fail their customers, but it won't be a case of all big manufacturers being the same (hopefully).
Not simple enough for Google-Bot to understand...
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Drewan77 Quote  Post ReplyReply Direct Link To This Post Posted: 15 Jul 2019 at 8:59pm
I know it's academic but in defence of Superfi, I have a B&W PV1D which failed just outside of the warranty period, Superfi sent it back for repair & returned it to me with new warranty period. Then just inside the new warranty it failed again & Superfi once again organised repair with B&W. Courier costs were covered too. 6 years later it still works fine... fortunately.

Glad too that I got one of the earliest SL1200Gs & it remains near-perfect. In use the platter looks stationary apart from rotation of the smaller strobe dots (33rpm) so maybe mine was manufactured before the guys in Japan had pressure to meet demand? 
Older than I once was, younger than I'll be
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Andrew
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RichW View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote RichW Quote  Post ReplyReply Direct Link To This Post Posted: 16 Aug 2019 at 9:01am
Glad you got your money back Jon & hopefully you still have your 1200G.
Dreadful attitude from Technics - a big corporate bully by all accounts.
Compare such an attitude with that of many small UK hifi companies.


Elevator, Accession, Majestic, Reflex M, Solo ULDE, CuSat & Lautus.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Old skool Quote  Post ReplyReply Direct Link To This Post Posted: 16 Aug 2019 at 12:04pm
And I was so looking forward to buying a 1200G (at some point in the future when I have sold a kidney)
Is the pursuit High Fidelity a sign of mental illness??
I think so....
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RichW View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote RichW Quote  Post ReplyReply Direct Link To This Post Posted: 17 Aug 2019 at 7:22pm
That's at least two potential 1200G sales they've lost from their drastically below par customer service.
Shouldn't think it'll keep them awake at night though..
Elevator, Accession, Majestic, Reflex M, Solo ULDE, CuSat & Lautus.
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